General Questions
What products does CS Retaining Walls Brisbane offer?
We provide a wide range of concrete sleepers, steel posts, EcoSleepers, capping systems like AllCapps, drainage solutions, and other retaining wall accessories.
Where can I buy your products?
Our products are available directly through our showroom in Hemmant, online ordering, and a network of trusted stockists.
Do you deliver?
Yes, we offer delivery services across Queensland and New South Wales. Contact us for delivery options and costs.
Can I get a quote before purchasing?
Absolutely! You can request a personalized quote by contacting our team or submitting an enquiry online.
Locations
Where are your locations?
We now have two convenient locations in Queensland:
Hemmant: Our main yard and headquarters
Wacol: Our new showroom and yard in Brisbane’s western suburbs
Both locations stock our core range of retaining wall products and offer easy pickup.
Can I order from Hemmant and pick up in Wacol?
Yes! You can place your order through our team at Hemmant and request pickup from Wacol (subject to stock availability). Just let us know your preferred pickup location when ordering.
Do both yards stock the same products?
Both locations stock our most popular products including CS Mini, EcoSleeper, steel H-posts, capping, and accessories. If you’re after something specific, give us a call, we can often transfer stock between yards for your convenience.
Is the Wacol yard open to the public or just tradies?
Everyone’s welcome! We’re open to DIYers and homeowners too. Our team is happy to help you find what you need for your project.
Do I need to pre-order or can I just drop in?
We recommend calling ahead or ordering online to make sure your items are in stock, especially for large orders. But yes, you’re welcome to drop in during opening hours and shop on the spot at either location.
Product-Specific Questions
What are EcoSleepers made of?
EcoSleepers are crafted from Fibre Reinforced Polymer (FRP), offering a lightweight, sustainable alternative to concrete.
What is AllCapps?
AllCapps is our innovative capping system designed to conceal steel posts and provide a polished finish for retaining walls.
Do you offer custom sizes or finishes?
Our standard product range includes a variety of sizes and finishes, but custom options may be available. Contact us for more details.
Installation Support
Do you offer installation services?
While we don’t install retaining walls, we can connect you with credible, experienced installers in your area.
Can I install your products myself?
Yes! Many of our products, including the CS Mini range and AllCapps, are designed for easy DIY installation.
Do you provide resources for DIY installation?
Yes, we offer guides, tips, and advice to help you complete your project confidently.
Trade Accounts
How do I open a trade account?
You can apply for a trade account online or by contacting our team. Once approved, you’ll gain access to exclusive pricing and benefits.
What are the benefits of a trade account?
Trade customers receive competitive pricing, priority service, exclusive promotions, and tailored support.
Online Ordering
Support and Guidance
Can I get help choosing the right products?
Yes, our friendly team is here to guide you and provide expert recommendations based on your project needs.
What should I do if I have questions about my order?
Feel free to contact us via phone or email for assistance with your order.
Policies and Returns
What is your return policy?
Returns may be accepted under specific conditions. Please contact us for more information on our return policy.
What if a product is damaged during delivery?
If you receive a damaged product, notify us immediately, and we’ll work with you to resolve the issue.
INSTALLATION
All the resources you need to build your retaining wall. From step-by-step installation guides to referrals for trusted installers, we’re here to support you every step of the way.
DOWNLOAD BROCHURES
Access detailed brochures to explore our product range, features, and benefits, helping you make informed decisions for your retaining wall project.
ORDERING & DELIVERY
Discover how easy it is to order our products online or in-store, with reliable delivery options available across Queensland and New South Wales.
OUR RANGE
Explore our comprehensive selection of premium retaining wall products, designed to suit every project and style. From durable sleepers and steel posts to innovative solutions.
